We want you to have a satisfying shopping experience at Envo Shop. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy to understand the process for returning items and receiving refunds.


  • You have 30 days from the date of delivery to initiate a return for eligible items.
  • To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.
  • To initiate a return, please contact our customer support team at mureiopoul@gmail.com or +1 413-324-8551.
  • Once your return request is approved, we will provide you with instructions on how to proceed.


  • Once we receive the returned item and inspect it, we will notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original payment method.
  • Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

Non-Returnable Items:

  • Certain items are non-returnable for hygiene reasons or due to their nature (e.g., personalized items).
  • Perishable goods, downloadable software, and gift cards are also non-returnable.

Return Shipping:

  • Unless the return is due to an error on our part, you are responsible for the cost of return shipping.
  • We recommend using a trackable shipping method to ensure the safe return of the item.


  • At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 15 days of receiving the item.
  • We may require you to provide photos or other documentation to assess the issue.
  • We will provide instructions on how to return the item, and once received and inspected, we will issue a refund or replacement, as applicable.


  • If you need to cancel an order, please contact us as soon as possible.
  • If the order has not been shipped, we will cancel the order and issue a refund.
  • If the order has been shipped, please follow our return process upon receiving the item.

Contact Us:

  • If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer support team at mureiopoul@gmail.com or+1 413-324-8551.